Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, items must be unused, unopened, in their original condition, and in their original packaging. Please keep your receipt or proof of purchase. 

For hygiene, health, and safety reasons, opened or used beauty products are not eligible for return. We also do not accept returns for hygiene-sensitive items, custom or personalized items, gift cards, or final-sale items. 

To request a return, email info@beautetreasurybynrc.com with your order number and the reason for your return. If your return is accepted, we will send instructions on how and where to send the package.

Please do not send items back without contacting us first.  Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items: 

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, email info@beautetreasurybynrc.com as soon as possible.  Include your order number, clear photos of the item, clear photos of the original packaging, and a brief description of the issue.

For approved claims, we will provide a prepaid return label or another appropriate resolution at no cost to you. 

Refunds: 

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.  Please allow 2–5 business days after approval for the refund to appear, depending on your bank or payment provider.

Original shipping fees are nonrefundable unless we sent an incorrect item or the item arrived damaged or defective. 

Support: For return questions, email info@beautetreasurybynrc.com. We respond within 1–2 business days.